SCOTTSDALE, Ariz. -- Take away prompt and efficient customer service and you can almost experience a failing service organization. Being both computer savvy and possessing good customer service skills can be a task that requires patience, commitment and expertise, leading often to overstressed and overworked IT professionals at the help desk who are fielding calls and email inquiries from employees and customers with IT issues.
Dezillion’s Neil Britto CIO at Dezillion Inc says “to eliminate the risks that system related problems can impact service during busy periods such as weekends or holidays, or to cope with seasonal peaks business can seek round-the-clock third-party Help Desk's support that can delivering greater systems at the point-of-service.” He added that a good Help Desk not only prevents revenue loss but also saves money by analyzing where costs are being incurred.
“Service levels are guaranteed and Dezillion’s repeatable processes will not only bring stability to your workforce, but will lead to a distinct improvement in customer satisfaction levels,” Neil Britto said.
With an in-house customer support desk, it is easy for your employees to become overwhelmed by the volume of problems from time to time. This not only slows your company’s response to client issues, but it also limits the work IT professionals can handle.
Dezillion posseses state of the art technology and workflow processes that will lead to distinct improvement in customer satisfaction levels by providing a business technical support to the population of computer users or customers, help regain control over user support and give IT staff the freedom to focus on their core responsibilities.
About Dezillion :
Dezillion’s provides technical helpdesk support, general computer support and consulting to small and medium-sized businesses with a long-term goal of enhancing enterprise-level IT practices and solutions to the small business sector, with small business prices. Dezillion’s expertise and knowledge of the industry has allowed it to cultivate the groundwork that is necessary to keep prices affordable and clients technically satisfied.
Since 2010, Dezillion has been in the business of providing technical support services to diverse businesses with 24/7 support and incomparable customer service. Dezillion works with a business’ existing CRM, and also incorporates a dedicated toll free number so that customers can call and get their issues resolved in real time with the help of Research Techs, Level 3 Techs, Level 2 Techs and Level 1 Techs.
For more information about dezillion services visit : http://www.dezillion.com.
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