PRETORIA, South Africa -- ICT managed services is a primary consideration for businesses as part of their competitive digital communication strategies. Service providers hoping to capitalise, add immediate value and secure market share have had to adapt to market requirements by increasing their product knowledge and capacity to advise clients.
ICT infrastructure experts are focusing more on agility and exploring additional ways to assist clients to formulate the best game plan.
As an example, leading ICT consultancy and systems development specialist Ukuvuma Solutions has developed a unique support methodology as part of its role as a ‘one-stop-shop’ for all IT managed services, including management and support requirements, at a fixed monthly cost.
This methodology includes an agent that performs multiple functions, including:
Automation of IT tasks on user workstations and servers (fixed price model per workstation/server);
Blocking unwanted applications being installed on workstations, preventing malware/spyware by setting up desktop policy management;
Remote support with no interruption to operations;
Provision of full hardware and software audit and inventory at the click of a button;
Automated Backups and Offsite Replication;
Hardware monitoring that issues alerts of possible issues before they arise; and
Cross platform maintenance and support.
“The effective management of IT systems involves a great deal more than monitoring and patching,” explains Hein van den Heever, Technical Manager at Ukuvuma Solutions.
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A complete, proactive and automatic Managed IT Services systems management strategy can eliminate many of the tedious manual tasks typically associated with IT maintenance, allowing IT professionals to improve efficiencies, increase performance, reduce risk and manage growth.
“This is how a careful, well thought out managed ICT services strategy can add value to a business,” says van den Heever.
Controlling the costs of IT systems management cannot be achieved by constantly fighting fires, responding to problems and reacting to user requests and environmental problems.
“IT professionals that have managed to lower the cost of general support and systems maintenance and taken back control of their environment have done so by implementing deliberate processes throughout the entire IT environment, and, most importantly, introduced automation throughout the delivery of IT service as much as possible,” he continues.
With the growing significance of the Cloud, of mobility, of collaboration and of virtualised services, there is no doubt that any credible venture will not only be quick to develop a strategy, but be naturally inclined to acquire the services of experienced service provider.
The increase in competition and availability of solutions will only help grow the sector and its role in the economy.
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Liza du Plessis
