BUCHAREST, Romania -- Bucharest, RO – MBM Software announces the release of Reliable HelpDesk <http://www.reliablehelpdesk.com (http://www.reliablehelpdesk.com)>, a web-based problem ticket and helpdesk product, on October 11, 2013. In its current version, ReliableHelpDesk is available as a Software as a Service (SaaS), in contrast to previous versions delivered as on demand software. Because it requires no hardware or software to purchase, Reliable HelpDesk offers a compelling solution to companies in search of a customer support application. While offering the expected features, Reliable HelpDesk introduces the email-to-ticket feature to streamline the connection between customers and support department.
After creating an instance of Reliable HelpDesk, the customer support department is ready to receive problem tickets from customers who use the web-based ticket submission form. Based on ticket category, a technician is assigned to new tickets so technicians will have a balanced workload. As technicians reply to a ticket, the reply can be integrated into the knowledge base for future reference by both technicians and customers.
The „email-to-ticket” feature allows Reliable HelpDesk administrators to specify email accounts whose content is converted automatically into tickets. This is extremely convenient to customers who would rather send an email when access to a browser is not available. Email-to-ticket is not only an additional „life-line” for customers, but it also improves the productivity of customer support department.
About MBM Software
MBM Software is a software development company located in Bucharest, Romania. Specialized in creating web-based software, and focused on high quality, reliable software, MBM Software has a long list of customers, foreign and domestic, in industries ranging from banking, education, and government agencies.
Contact
For further information about Reliable HelpDesk, please contact
Ion Gireada, Project Manager
31 Slobozia Street, Sector 4
Bucharest, Romania
ion.gireada@mbmsoftware.com
