Rhea Solutions today announced the launch of a free version of their help desk software called Rhea Help Desk Software. The free help desk software (http://www.rhea-solutions.co.uk/SoftwareProducts/rhea-help-desk/free-helpdesk-software) provides companies with an effective way to respond to user issues and puts any company or business in a unique position to communicate daily with customers and employees.
Real Solutions
Although it is easier to ignore customers and employees who need assistance or information, providing great customer service can help stabilize the business, increase employee productivity and provide valuable information. The information gained in areas such as technical problems, user preferences and customer satisfaction can be valuable for the future planning of a service, business or product.
Nimble and Cost-effective
A help desk software is the simplest way to deliver highly nimble, cost-effective and customer focused assistance. It has been proved time and again that companies spend far more to gain a new customer than they do to retain an existing customer. And the best way to improve loyalty of your customer base to your business is by showing them you care about their needs post sales and want them to be happy with your product or service. For companies who believe they are lacking a robust quality software that is easy and simple to use and has the breadth of functionality required to provide a great customer service, Rhea Solutions offers the key to success. Rhea Solutions has provided years of experience in the consultancy business and have recognized the gaps in performance in software that have failed to adequately document and resolve problems generated by end users.
Whether or not this free help desk will affect a company’s ability to communicate and serve customers and employees depends on the company, but it will start them down the right path. Every aspect of a product, service or business should be served by the help desk.
The Free Help Desk Software
The completely free edition of the Rhea help desk software contains nearly all the features of the fully paid version. It is a free-for-life version with no time limits and will include updates as they become available. It will not have certain non-critical features that are in the fully paid version, but it will support unlimited end-users, admin users and a single technician user. An upgrade to the fully paid version will be available and is relatively pain-free. Although maintenance is not included, clients can purchase this for a very small annual fee of 91 GBP.
By using this free help desk software, customers and employees can communicate better and make fewer mistakes, according to the company. Get a complete software package for free from Rhea Solutions.
Full details of what is included is available on the company website at http://www.rhea-solutions.co.uk/SoftwareProducts/rhea-hel....
Check out the company video at http://www.youtube.com/watch?v=U_p7qjacYlM
