Voilaserve, a brainchild of a workforce majorly hailing from IIT’s/NIT’s and leading international universities spread across R&D, Engineering and Support units announced their venture into the Enterprise IVR market with the state-of-the-art solution, AMEYO. Mr. Rajesh Gotan, Co-Founder & CEO, Voilaserve Technologies, who comes with around 17+ years of experience, before starting voilaserve, has worked in various telecom arms of Tata's as a Vice President for four years, and his last assignment was with Tata Docomo as a Vice President, and throughout his tenure in Tata's he was the management committee/ SMC member.
AMEYO is an all-in-one communication suite for Contact Centers and Enterprises from Drishti, offering next-generation information and communications management capabilities and has won several accolades across the globe as an innovative contact center technology, and has been deployed in 40 countries with 1500+ installations spanning 8 years in contact center technology empowering more than 10 Million customer interactions every day.
In recent years, Indian enterprise market has significantly opened up in terms of adapting to the use of technology to improve on efficiency and productivity. Key focus is on M2M applications and process flow simplification. Voilaserve brings the unique concept of CloudSDP to host IVR applications using Drishti’s world class AMEYO platform, which would help enterprises realizing this dream.
State-of-the-art IVR platform AMEYO, has some unique features, which makes it the right choice for the market Key highlight is its configurability. When it comes to the enterprise applications, it is very critical to empower the user in terms of creating process flows quickly and simply. AMEYO’s Interactive Voice Response (IVR) module allows handling of large call volumes, as well as creation of complex call flows in the quickest possible time.
Another USP of the platform is its Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) engine. Both ASR and TTS are well customized to the Indian environment. For self-service operations, AMEYO’s IVR module provides Text-to-Speech (TTS) integration, Automatic Speech Recognition (ASR) integration, database integration, scripting capabilities, 100 percent blind recording (with compression and multimedia operations) and E-mail/SMS/Fax integration.
Interestingly, approach adopted by Voilaserve in bringing this value through CloudSDP system is first of its kind. CloudSDP provides configurability to all the integration points within the system; whether it is for configuring the call flows of an IVR or integration with the backend or database integration or managing media resource management functions like analyzing touch-tone inputs, speech signal processing, ASR and TTS integration. It is also a very safe platform in terms of securing and safeguarding sensitive user data within the system.
CloudSDP approach also brings cost advantage along with the speed-to-launch and world class quality in the services. It will enable enterprises to reduce Time-to-market of IVR based process applications. It allows the caller to both, perform self-service and access the required data, or routes the caller to a particular agent group in the contact center equipped to handle such call requests. This entire process delivers an interactive experience to the customers increasing customer satisfaction and retention dramatically.
Voilaserve has also formed an alliance with Brij Mohan Mahendru, a veteran from Telecom Industry to use his 22+ years of rich experience in handling large scale, complex call management platforms. Brij has been instrumental in conceptualizing and architecting large scale state-of-the art call management solutions and platform as VP-Networks in Bharti Telesoft (Now Mahindra-Comviva) and as Founder-Director mCarbon. Speaking on the alliance, Brij has shown confidence on the platform and is excited about the change this platform promises for the enterprise market.
About Voila:
VOILA has been formed by industry experts, the senior management have a combined experience of more than 50 years in the ICT space. With a rich vein of engineers across functions such as: R&D, Engineering and Support, VOILA provides in-depth technical expertise in providing relevant solutions for businesses. VOILA’s solutions is built upon the award winning platform AMEYO. AMEYO has been deployed in over 1500 installations globally including regions such as APAC, SAARC, Middle East, and Africa. Powering more than 10 million interactions daily, VOILA leverages the flexibility and robustness of platform to provide comprehensive and reliable solutions to businesses for all process requirements.
About Ameyo:
AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR System, Predictive Dialer, Voice Logger, Multi-media Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. Ameyo has been heralded by many industry leading bodies for its innovative capabilities, more recently winning IP Contact Center Technology, Product of the Year, and Innovation Awards.
