GURGAON, India -- Gurgaon, 19 August 2013: Drishti, a leading contact center solutions provider, has won the prestigious 2013 Innovation Award for their solution, the AMEYO Contact Center Communication Suite. The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology.
AMEYO is the flagship solution from Drishti for complete CIM (Customer Interaction Management). It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significantly increased efficiency levels, reduced operational costs, increasedflexibility, consistent user experience, and a demonstrable ROI.
Sachin Bhatia, VP-Business Development, Drishti-Soft spoke about the award, "We are extremely pleased to win the 2013 TMC Labs Innovation award. This is a result of continuous focus on RnD and innovation which sets Ameyo apart from the competition. This also reinforces our mission to position Ameyo in the top 10 CIM solutions globally."
“AMEYO represents a major advancement for communications technology and we are pleased to be able to recognize Drishti-Soft for their innovation,” added Rich Tehrani, CEO of TMC.
The awards were granted to companies that made significant contributions toward improving communications technology through innovation. Through the Innovation Award, TMC Labs recognizes profound advancements made in the CRM, contact center, and teleservices industry, most importantly with regards to the customer.
About AMEYO
AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR, Predictive Dialer (http://www.drishti-soft.com/predictivedialer.php), Voice Logger (http://www.drishti-soft.com/voicelogger.php), Multimedia Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements.
About Drishti
Drishti is a leading provider of Contact Center Software (http://www.drishti-soft.com/) and Enterprise Communications Applications with presence in over 40 countries including key touch points in India, SAARC, Middle East, Africa and Asia–Pacific. Drishti's customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.
About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature, and prosper. The magazine has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. CUSTOMER reaches nearly 175,000 readers every month.
