LONG ISLAND, N.Y. -- DeskCenter Helpdesk detects service queries of users and supports the creation of trouble tickets for the service staff. Recurring events can also be handled effectively. It is a perfect tool for support and control. All information about employees and assets can be accessed directly.
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In order to increase the support performance, all departments involved can be integrated into the process chain. It helps the team follow the appropriate workflows and processes and provides the information needed to improve support effectiveness and desktop portfolio management.
Ideally, the Helpdesk should be used in combination with DeskCenter Realtime System Management (http://www.deskcenter.com/en-US/products/deskcentermanage...), which offers a wide variety of useful remote functions. DeskCenter Service Calendar (http://www.deskcenter.com/en-US/products/deskcentermanage...) is another valuable extension for the Helpdesk. Using this, you can assign the appointments of your service staff directly to the associated Helpdesk tickets.
see all steps of the ticket process
flexible alert system for every ticket change
automatic ticket assignment to defined support employees
simplified problem management with integrated quality management
reactivate and close tickets
comment function for tickets – documentation of ticket communication and change protocols
multiple POP3 connectors and IMAP support
automatic ticket creation from emails
file attachment directly in the ticket
wizard for incident creation
perfect escalation management
management of different projects and detection of independent tasks
categorize and priories tickets
extended system for E-Mail templates
full text search to find tickets faster
See all system information when creating of a ticket
Print function for e-mails directly out of the program
For information, pricing and all questions call 516 442-1508 or email to info@deskcenterusa.com.
DeskCenter USA Inc. www.deskcenter.com
Phone 516 442-1508
309 West Park Avenue l Long Beach, NY 11561
