KANSAS CITY, Mo., March 1, 2025 - Todd Hayes, COO of Adams Automotive and Auto Shop Answers, is set to take the stage Sunday morning 8:00 AM at VISION 2025 with a bold challenge to industry norms. His session, "How Can This Be Wrong?", will introduce Auto Hospitality, a revolutionary approach to customer service and operational excellence that is reshaping the automotive service industry.
A Proven Model for Success
With the Houston Boston Partnership Private Equity Group driving over $50 million in annual revenue across just eight high-performing units, Todd Hayes has built a scalable, high-profit business model. His locations average over $500,000 in revenue per store per month, with even small shops operating just two bays and four lifts generating nearly $400,000 monthly.
Introducing Auto Hospitality and World-Class Service
Todd will share actionable strategies to achieve service excellence and sustainable growth, offering a proven blueprint for shop owners and service leaders.
How can this be wrong when the numbers prove otherwise?
Key to Key to Callbacks: The Blueprint for Scaling Without Fail
This high-energy session will reveal the essential steps to building a high-performing shop, including:
Daily Take5 Business Model Training – Consistency breeds excellence.
Answer the Phone and Say Yes – Every call is an opportunity. Welcome customers with energy.
Send a Virtual Shop Tour – Transparency builds trust from the first interaction.
Strong Meet and Greet – Make every customer feel like a VIP from the moment they walk in.
Take Intake Photos – Document everything to ensure a seamless repair process.
New Customer Introduction – Showcase your shop's strengths immediately.
Shop Tour – Walk customers through your facility to build confidence.
Complete Customer Information – Essential for follow-ups and future marketing.
Speed of Service – Begin inspections immediately—no delays.
Thorough Inspection Process – Utilize under-hood, mid-rise, and full-rise checks.
Focus on Primary Issues First – Solve what matters most before discussing additional concerns.
Leverage Technology – Utilize video inspections, AI tools like ChatGPT, and Carfax to improve efficiency and clarity.
Emphasize Teamwork – Ensure Front of House (FOH) and Back of House (BOH) are fully aligned.
Auto Hospitality: The Future of Automotive Service
The industry is filled with "No."
"No, we're closed on weekends."
"No, we're booked out for weeks."
"No, we can't get to it today."
It's time to say YES to business.
Event Details:
March 6–9, 2025 | Kansas City, MO
Elevate your mindset. Elevate your shop.
Register now! Visit www.visionkc.com for details.
About Todd Hayes
Todd Hayes is a visionary leader in the automotive service industry, driving unparalleled customer experience and operational efficiency. As COO of Adams Automotive and founder of Auto Shop Answers, he has transformed service centers into high-profit, customer-first businesses, setting a new standard for success in the industry.
#VISIONKC #ToddHayes #AutoHospitality #AutomotiveTraining #CustomerExperience #ServiceExcellence #PremierEven
SOURCE Autoshop Answers
