ATLANTA, GA, October 13, 2023 - Dr. Erica B. Wattley M.S., Ed.D., has been included in Marquis Who's Who. As in all Marquis Who's Who biographical volumes, individuals profiled are selected on the basis of current reference value. Factors such as position, noteworthy accomplishments, visibility, and prominence in a field are all taken into account during the selection process.
Dr. Wattley is renowned for her leadership as the Global Director of Customer Success for Cybersecurity Operations in North and Latin America at Hush Cyber LLC in Atlanta. In addition to managing the overall effectiveness of the client support specialists as they coordinate with the client support manager, Dr. Wattley tracks and optimizes key metrics, provides global network security policy management support for international and U.S. clients, and, among other responsibilities, ensures that customers have access to customized solutions that suit their network environment.
Having entered the industry more than 15 years ago, Dr. Wattley was 2017 Chief Academic Officer at Frame Change from 2020 to 2022 and Cyber Security Institute between 2016 and 2017. She also leveraged her expertise as a senior advisor program manager of technology infrastructure and managing professor of online programs at Argosy University from 2009 to 2016. Among other noteworthy roles, Dr. Wattley provided her services in a consultant capacity.
Besides her professional goals at Hush Cyber LLC, Dr. Wattley has been active in the classroom. In addition to serving as a professor at Unity College since 2019, she has been an assistant professor of technical instructional design at the University of Washington since 2020 and an adjunct professor at The Chicago School of Professional Psychology since 2020. As a scholar and expert in her field, Dr. Wattley has authored many professional cybersecurity articles, including 'Start with the One in the Mirror! Building the BEST Cybersecurity Customer Success Team: A Guide to Team Building Done Right!' in 2023, 'Cybersecurity Customer Success Plans: Measuring Security Protocol Performance Trust Your CSM' in 2023, and 'Facing Something New? Trust Yourself & Be a Boss! Customer Success Manager's Guide to Confidence!' in 2023. She has also contributed several book chapters and has spoken publicly in the field.
An avid leader in her community like her great uncle Dr. Benjamin Elijah Mays, senior advisor and spiritual mentor to Rev Dr Martin Luther King Jr and advisor to Presidents Kennedy, Johnson, Nixon and Ford, Dr. Wattley has notably served as a national media spokesperson for AdoptUsKids.org, National Adoption Association, advocating and encouraging everyone to help find forever families for children since 2004 and JustPennies.Org, an organization dedicated to social change through education in technology and cybersecurity related fields. She has also served as a board member for organizations that support youth development like the Atlanta Girls' Choir founded by Daryl & Magg Wattley, Kampus Insights, A Plus Enrichment Services and Studio X Elite Dance Company, also as a Georgia representative as president for the National Young Leaders Conference in Washington, D.C.
Highly educated, Dr. Wattley completed a course of study in Portuguese at the Universidad de Coimbra in Portugal. She subsequently graduated with distinction earning a bachelor's degree in Spanish language and literature from the Universidad de Valladolid in Spain and a second Bachelor of Education and Bachelor of Arts in Spanish, Language, and Literature & Education from Iowa State University of Science and Technology on a full academic scholarship. Moreover, Dr. Wattley completed a Master of Science in Adult Learning and Leadership and a Doctor of Education in Administrative Leadership from Walden University. She speaks Spanish, Portuguese, French, and English fluently. To remain aware of developments in her field, Dr. Wattley has been a board member of the American Council on the Teaching of Foreign Languages.
Dr. Wattley has received several awards for her work in education, including being named as the External Partner Engagement Coordinator of Year, as the Georgia Cyber Academy's Teacher of the Year, and as Radio One of Atlanta's Community Teacher of the Year. She also earned numerous accolades for her educational accomplishments, including more than 40 academic trophies and being named as the Iowa State University of Science and Technology's Ronald E. McNair Scholar and Researcher. Dr. Wattley credits her success to her Christian faith in God, her parents Rev. Tyrone Hicks, a retired federal agent and Janice Hicks, retired Teacher of the Year, brothers Darius Hicks in physical security and Jarrett Hicks, IBM cybersecurity professional, and her husband, Dr. Maceo D. Wattley, a cybersecurity professional, for introducing her to the industry, her 6 children Krissy, Zanny, Austin, Sean, Kaylee, and Avi Maceo Cello as well her 18 godchildren Tyre, Todd, Tarjai, Chase, Gage, Bryson, Brayden, Corey, Laila, Tanya, Shandi, Arya, Sejal, Navya Angélica, Camila, Omar and Josiah.
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