Customers are not allowed to man-handle any account (even his own) till the time he or she is not proved authentic. Truly speaking, recovering Yahoo password without alternate email and security question is an uphill task because the security questions are the only source of information using which a customer can be proved authentic. In case a customer forgets his password, and at the same time, do not possess a valid alternate email or mobile number registered, the customer care personnel identifies the customer from their security questions. Now, in case the user forgets the keys to the security questions as well, the account is almost lost. However, owing to revolution in the online world, there have been an increasing number of such incidents. As a result of this, the Yahoo Password Recovery team has devised a method for recovering Yahoo accounts even in such extreme scenarios as well.

Customers, in such cases, have no choice but to seek guidance of the Yahoo Customer Care team. There is no way he or she can perform the same operation following a series of steps in their email client. Customers need to visit the online help portal of the customer care of Yahoo and fill a form which has been designed by the customer support team, based on the necessary and sufficient information that a user must have to unlock his account. The duly filled form would be scanned by the customer care team with utmost care and based on their findings; they would take an informed decision on whether to recover the lost account or not.

The questions mainly comprise the birth date, postal or zip code, country code etc. which could be cross-checked with their log in activity, as well as the information they entered while creating the account. This is again an advanced level check, and customers are advised to fill the information with care. In case of any suspicious entry by the customer, their account would stand lost forever. The Yahoo Customer Care has a set of governed rules and regulations following which the team need to evaluate each account and proceed accordingly. Customers must note that no third party service providers are allowed to deal with such sensitive requests. There is a specific team allocated to such requests, who can be contacted only via call and email. Owing to the specific nature of the team, the call network is always busy. Hence, customers need to wait for long periods before getting in touch with the customer care executives. The entire process takes a week’s time for completion and does cause massive inconvenience for clients.

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