Dana Winden takes new position as Customer Service Manager for Diamonds Direct located in the Fulton neighborhood of Minneapolis. Dana has a great passion for her work! She has been in the jewelry business in the twin cities for more than three decades. Dana is a great listener and has an excellent eye for finding the best diamonds, gemstones or that special piece of jewelry for her clients. She enjoys creating custom designs, as well as working with vendors, to find the perfect gift no matter the occasion. Full details can be found on the About Us section of the company website, www.diamondsdirectmn.com.
Diamonds Direct CEO, John Sorich III expressed confidence that Dana Winden is ready to handle the job, saying:
Dana worked at Diamonds Direct for over a decade during the late '90's and early 2000's, we know her well. She is extremely customer oriented and she believes whole heartedly in the Diamonds Direct motto - our job is not done until the customer is happy. She has a wealth of industry knowledge and has the ability and patience to explain the basics of jewelry to new customers who need to be assured that they are making a good investment. She also has the experience needed to locate a quality gemstone and negotiate a good deal that can be passed on to our clients."
Among the new responsibilities Dana Winden can expect to handle, the main challenges are:
Providing a higher level of in store customer care including accurately defining the customer requirements, answering questions and setting expectations
Expanding vendor relationships to increase options and improve product quality
Adding new perspectives to the creative design team
Diamonds Direct in Minneapolis is a different kind of jewelry store. They work with each customer to help define the customer's inspiration. Diamonds Direct then takes that inspiration and delivers exactly what their customers want. The company maintains a sizable inventory, but also prides itself on its personal shopping services. After a conversation with a customer, if they don't have exactly what the customer wants, they will go to their suppliers and find it or custom build it. By doing this, Diamonds Direct caters to the customer's needs while not having to push their inventory on the customer.
Customers and current employees are invited to send their messages of congratulations and welcome to the new Customer Service Manager via the website: www.diamondsdirectmn.com.
